Ideas FAQs
Common questions about boards, ideas, voting, and the roadmap.
What is a board?
Boards are containers for grouping related ideas. You might create separate boards for different products, features, or feedback categories.
How many boards can I create?
The number of boards depends on your subscription plan:
| Plan | Boards |
|---|---|
| Basic | 1 |
| Standard | 5 |
| Premium | Unlimited |
What board settings are available?
Each board has the following settings:
| Setting | Description |
|---|---|
| Private | Only internal users can view. Requires the Privacy feature. |
| Archived | Hidden from default lists but data preserved. |
| Show on roadmap | Ideas from this board appear on the public roadmap. |
| Allow posts | Customers can submit ideas to this board. |
| Allow notes | Comments are enabled on ideas. |
| Approve posts | New ideas require moderator approval before being visible. |
How does the approval workflow work?
If approval is required (either in company settings or board settings), ideas follow this workflow:
- User submits an idea
- Idea starts in Pending status
- A Moderator or Admin approves or rejects the idea
- Approved ideas become visible and can receive votes and comments
If approval is not required, ideas are automatically approved on creation.
What are idea states?
Idea states help you track progress. The default states are:
| State | Colour | Shows on roadmap |
|---|---|---|
| Open | Grey | No |
| Under consideration | Blue | Yes |
| Planned | Purple | Yes |
| In development | Orange | Yes |
| Shipped | Green | Yes |
| Closed | Red | No |
You can customise states, colours, and their order in your settings.
How does voting work?
- Users can vote once per idea (toggle behaviour)
- Clicking vote again removes the vote
- Admins, Staff, Moderators, and Customers can vote
- Readers cannot vote
What is RICE prioritisation?
RICE is a prioritisation framework using four factors:
- Reach: Estimated users affected (1 to 1000+)
- Impact: 1=Minimal, 2=Low, 3=Medium, 4=High, 5=Massive
- Confidence: Percentage (20, 40, 60, 80, 100)
- Effort: Effort in person-weeks
The priority score is calculated as: (Reach × Impact × Confidence%) / Effort
Can I merge duplicate ideas?
Yes. When you merge ideas:
- Select a source idea and a target idea
- Votes are transferred (unique voters only, no duplicates)
- The source idea is archived with a reference to the target
- Vote counts update automatically
Can comments be private?
Yes. Comments (called notes in the system) can be marked as private/internal-only. Private comments are only visible to internal users (Admins, Staff, Moderators, Readers).
What happens to rejected ideas?
Rejected ideas are hidden from public view. The author can still see their rejected idea along with the rejection reason.