Announcements FAQs

Common questions about changelogs, categories, and notifications.

What are announcements?

Announcements let you communicate feature releases, improvements, bug fixes, and other updates to your users. They're typically used for changelogs and product updates.

What is the announcement lifecycle?

Announcements follow this workflow:

1. Draft: Created but not published
2. Scheduled: Set to publish at a future time
3. Published: Visible to users

Can I edit published announcements?

Published announcements cannot be edited except for pinning/unpinning. This ensures consistency in your changelog. If you need to make changes, an Admin can unpublish the announcement (revert to draft), edit it, and republish.

What are announcement categories?

Categories help organise your announcements by type. The default categories are:

You can customise categories in your settings.

What reactions are available?

Users can react to announcements with:

• 👍 Like (thumbs up)
• ❤️ Love (heart)
• 🎉 Celebrate (party)
• 🤔 Thinking (thinking face)
• 😢 Sad (sad face)

Each user can have one reaction per announcement. They can change their reaction at any time.

How do announcement subscriptions work?

Users can subscribe to announcement notifications:

• Subscribe to all categories
• Subscribe to specific categories only

When you publish an announcement, subscribed users receive email notifications based on their subscription preferences and email settings.

Can I target announcements to specific users?

Yes. When sending notification emails for an announcement, you can select a segmentation (user group) to control who receives the notification.

Can I schedule announcements?

Yes. You can set a future publish date when creating an announcement. The announcement will automatically publish at the scheduled time.

What is a pinned announcement?

Pinned announcements appear at the top of your changelog, regardless of publish date. Use pinning to highlight important updates.