Billing FAQs
Common questions about plans, add-ons, and subscriptions.
What plans are available?
Scalar offers three plan tiers:
| Plan | Boards | Surveys | Privacy | White-labelling |
|---|---|---|---|---|
| Basic | 1 | 1 | No | No |
| Standard | 5 | 3 | Yes | No |
| Premium | Unlimited | 10 | Yes | Yes |
What's the difference between monthly and annual billing?
| Billing type | Description |
|---|---|
| Monthly | Billed monthly at the standard price |
| Annual | Billed yearly with a 20% discount |
Annual pricing is calculated as: monthly price × 12 × 0.8
What add-ons are available?
| Add-on | Description |
|---|---|
| Privacy | Private boards, pre-approve ideas, private ideas |
| Surveys | Unlimited surveys beyond your plan limit |
| White-labelling | Remove Scalar branding, custom logo/favicon |
How does the trial work?
New companies start with a 14-day free trial. During the trial:
- You have access to all features
- No payment is required
- You can upgrade to a paid plan at any time
After the trial ends, you'll need to select a plan to continue using Scalar.
How do upgrades work?
When you upgrade your plan:
- The change takes effect immediately
- You're charged a prorated amount for the remainder of your billing period
- New features and limits are available straight away
How do downgrades work?
When you downgrade your plan:
- The change takes effect at the end of your current billing period
- You keep your current features until then
- Make sure your usage fits within the new plan's limits before downgrading
What payment methods are accepted?
Scalar uses Paystack for payment processing. Accepted payment methods depend on your region but typically include credit/debit cards and bank transfers.
Who can manage billing?
Only Admins can manage billing, including:
- Viewing subscription status
- Changing plans
- Adding/removing add-ons
- Updating payment methods
- Viewing invoices
Do plans vary by country?
Yes. Plan pricing is country-specific. When you sign up, the plans available match your company's country. You cannot switch to plans from a different country.