Subscription plans

This guide covers plan tiers, add-ons, and managing your subscription.

Plan comparison

Scalar offers three plan tiers:

Free trial

New companies start with a 14-day free trial:

• Access all features during the trial
• No payment required to start
• Upgrade to a paid plan at any time
• When the trial ends, select a plan to continue

Billing options

Annual pricing saves you the equivalent of about 2.4 months per year.

Add-ons

Extend your plan with add-ons:

Add-ons are billed separately from your plan.

Viewing your subscription

1. Go to Settings > Billing
2. View:
   • Current plan and billing cycle
   • Active add-ons
   • Next billing date
   • Payment method

Upgrading your plan

When you upgrade:

1. Go to Settings > Billing
2. Click Change plan
3. Select a higher tier
4. Confirm the upgrade
5. Changes take effect immediately
6. You're charged a prorated amount for the remainder of your billing period

Downgrading your plan

When you downgrade:

1. Go to Settings > Billing
2. Click Change plan
3. Select a lower tier
4. Confirm the downgrade
5. Current plan remains active until the end of your billing period
6. New plan takes effect at the start of your next billing period

Before downgrading, ensure your usage fits within the new plan's limits.

Adding add-ons

1. Go to Settings > Billing
2. Click Manage add-ons
3. Select the add-on to add
4. Confirm the purchase
5. The add-on is available immediately

Removing add-ons

1. Go to Settings > Billing
2. Click Manage add-ons
3. Select the add-on to remove
4. Confirm removal
5. The add-on remains active until the end of your billing period

Payment methods

Scalar uses Paystack for payment processing. Accepted methods vary by region but typically include:

• Credit and debit cards
• Bank transfers (in supported regions)

Updating payment method

1. Go to Settings > Billing
2. Click Update payment method
3. Enter new payment details
4. Confirm the update

Invoices

View and download invoices:

1. Go to Settings > Billing
2. Scroll to Billing history
3. Click on an invoice to view or download

Who can manage billing?

Only Admins can:

• View subscription details
• Change plans
• Add or remove add-ons
• Update payment methods
• Access invoices

Feature limits

When you reach a plan limit:

• Boards: You cannot create new boards until you upgrade or archive existing ones
• Surveys: You cannot create new surveys until you upgrade or delete existing ones

Features from add-ons become unavailable if you remove the add-on.

Country restrictions

Plan pricing varies by country. Your available plans are determined by the country you selected when creating your company. You cannot switch to plans from a different country.

Next steps

• Team management - Manage user access
• Getting started - Initial setup guide